Return Policy

Cooling off period – Returning unwanted products purchased from The Inkdrop

Section 44 of the ECT Act states that you are entitled to cancel the sale of a non - defective product within 10 (ten) working days of purchase. The following applies when returning unwanted products:

• Product must be returned to The Inkdrop within 10 (ten) working days from the delivery date.
• Product has not been opened and the packaging is not damaged.
• Invoice or debit /credit card slip can be provided as proof of purchase.
• A 5% handling fee will be deducted from the full retail price that will be refunded.
• All refunds will be done via an Electronic Funds Transfer (EFT) into your bank account.
• Should the unwanted product be collected by The Inkdrop the standard courier fee will be charged.

Faulty Products

In the case of a product being faulty the following applies:

• The faulty product is returned to the Inkdrop within 6 months from the delivery date.
• A description of what the fault is must be provided.
• The Inkdrop will test the product.
• Should the Product be faulty the Inkdrop will replace the product. If The Inkdrop does not have a replacement product you will be refunded in full.